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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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P S

October 15, 2026

4  out of  5
rating by P S
"Have been there for many years. They take great care of us and are always friendly and honest. They help us make adjustments from time to time to make sure we have a proper coverage at the best cost."
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John J

October 8, 2026

5  out of  5
rating by John J
"The few times I needed to contact the office, staff has been very pleasant, professional and efficient. Thank you."
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Yolanda Guzman

October 7, 2026

5  out of  5
rating by Yolanda Guzman
"Very friendly and professionals working there, if you need something about your insurance thier right there to assist you."
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Clarissa Wray

September 30, 2026

5  out of  5
rating by Clarissa Wray
"I love working with this office. They are very courteous and respectful of my time. They always reach when needed and follow up. I would definitely recommend them to anyone."
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Mike Chaffey

September 24, 2026

5  out of  5
rating by Mike Chaffey
"I have been with State Farm since 1988. The main reason for that is the people. Todd, Hope, and Cheryl not only provide excellent customer service. They take the time necessary to explain any query, simple or complex, and always make you feel comfortable. No issue too big or small. Every time I have been tempted to change by other providers advertised rates I find that I am already getting the best deal around from the best people in the industry."
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Cash Nichols

September 17, 2026

5  out of  5
rating by Cash Nichols
"State Farm insurance through Todd Bauman has been has been excellent. They are extremely helpful, very thorough, very honest, and NO nonsense on any part of their interactions. I would highly recommend them to friends or family."
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John Beaunaux

September 16, 2026

1  out of  5
rating by John Beaunaux
"I have been with them forever. Always been the greatest help and the most friendly ever. No complaints. And then Todd called the other afternoon. Not sure what set him off but he lit into me. The MOST UNPROFESSIONAL BEHAVIOR I HAVE EVER EXPERIENCED! I still don’t know and don’t care what his issue is but I changed agents after I am guessing being a client of his for 20+ years. He said he didn’t care how long I had been a client in his rant. Guess what? I am not anymore! The gals in the office remained great through this transition though so this review should not reflect on them."
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David Parodi

September 16, 2026

5  out of  5
rating by David Parodi
"Have had multiple policies with this agency for over 25 years. They’ve been very good to me."
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Joanna Nelson

August 26, 2026

5  out of  5
rating by Joanna Nelson
"Todd and his office staff are the best. They're efficient, helpful, and responsive. We are very grateful for their help in navigating a claim, and we highly recommend them."
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Chandra Curtis

August 13, 2026

5  out of  5
rating by Chandra Curtis
"I called late on Wednesday and need a policy for a wedding venue. This was accomplished in less than 24 hours. I have never had service like this thru any other insurance company. Thank you Cheryl!"
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Sue Denman

August 7, 2026

5  out of  5
rating by Sue Denman
"Excellent insurance agency. The staff is knowledgeable, efficient and always ready to help. Highly recommended!!"
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Robert Eskildsen

August 4, 2026

4  out of  5
rating by Robert Eskildsen
"Although not a fan of insurance, Cheryl in Todd Bauman's office is extremely helpful and knowledgeable. Great to work with. Cost is what it is at State Farm, but you know what to expect. We have tried diffrent insurances but always go back to State Farm. Cheryl has worked to get us the best rates and we appreciate that."
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Perry Camp

July 2, 2026

5  out of  5
rating by Perry Camp
"They always recognize us from our voice and promptly manage our concerns. We have recently consolidated our home and auto policies and they made it happen smoothly."
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John Butenhoff

June 13, 2026

5  out of  5
rating by John Butenhoff
"We have used State Farm Insurance for most of our lives. Todd and his staff have been very helpful and reliable when needed. Todd has also been an advocate for lower Insurance premiums that our Washington State has screwed with and made more expensive. Always reliable State Farm!"
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Becky Thomas

June 10, 2026

5  out of  5
rating by Becky Thomas
"We have had State Farm Insurance in every place we have lived. Excellent service, prompt response time and fair premium costs."
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Heidi Cramer

June 2, 2026

5  out of  5
rating by Heidi Cramer
"Wonderful service!"
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Rebecca Sheridan

May 28, 2026

5  out of  5
rating by Rebecca Sheridan
"Our family has been with State Farm for over 20 years across multiple generations, and we truly couldn’t ask for a better agent. No matter how small the request is, they are always available, respond immediately, and make everything so easy. It’s rare to find that kind of personal care and reliability these days. They genuinely make you feel like more than just a customer — it’s like having a trusted neighbor you can always count on. Highly recommend to anyone looking for an insurance agent who truly cares!"
We responded:
"Thank you for such a nice review!!! Todd"
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Zak Lott

May 28, 2026

5  out of  5
rating by Zak Lott
"Great team and great people, these guys have always been helpful and personable!"
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Richard Wernette

May 17, 2026

5  out of  5
rating by Richard Wernette
"I have been very pleased with the service and pricing."
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Marty Gehrke

May 16, 2026

5  out of  5
rating by Marty Gehrke
"Very happy with quote and how quickly they got back with me.
Looks like they are going to get all if my insurance"
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Thomas Cummings

May 13, 2026

5  out of  5
rating by Thomas Cummings
"Professional and competent, spent time to explain the process was very helpful."
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simps

May 7, 2026

5  out of  5
rating by simps
"Great customer service"
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Gina Fulton

April 27, 2026

5  out of  5
rating by Gina Fulton
"Very poffessional with quick quote very reasonabe pric e with solid company well establised in walla walla"
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Chris Blackman

April 22, 2026

5  out of  5
rating by Chris Blackman
"We are very pleased with Statefarm. We have multiple policies from car to home; and just added life insurance. Their rates are better and the customer service is excellent."
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Clint Bidwell

April 14, 2026

5  out of  5
rating by Clint Bidwell
"I've worked with Todd and Hope, and both have been incredibly helpful, knowledgeable, and kind. I’ve had a very positive experience with this office and would definitely recommend them."